Contact Us
ITGen Offical
Tel:+86 571-88722005
Mobile:+86 18968078102
Xihu District, Hangzhou, Zhejiang, 310030 P.R. China
Customer Service
Tel:+86 571-88722005
WhatsApp:+86 19975148691
Hangzhou ITGen Technology Co. Ltd
Frequently asked questions
Question: What diagnostic products do you offer and for which diseases?
Answer: We offer a wide range of diagnostic products, including rapid antigen and antibody tests for various animal diseases. These include tests for Canine Influenza Virus (CIV), Canine Coronavirus, Feline Leukemia Virus (FeLV), Feline Immunodeficiency Virus (FIV), and more. Our tests are suitable for both veterinary practices and animal health distributors, providing quick and accurate results for common infectious diseases in pets and livestock.
Question: How long does it take to get results from your tests?
Answer: Our rapid tests are designed for quick, on-site results. Most of our tests provide results in just 10 minutes, allowing veterinarians and animal health professionals to make faster decisions for treatment and care.
Question: What are the shipping options and lead times for overseas orders?
Answer: We offer global shipping and can provide different delivery options depending on your location and urgency. Typical lead times range from 5 to 10 business days, but we also offer expedited shipping for urgent orders. Our logistics team ensures efficient delivery to meet your needs.
Question: How reliable are your diagnostic tests?
Answer: Our tests are based on proven immunochromatographic technology, which has been extensively validated. They offer high sensitivity and specificity, ensuring reliable results. We also provide detailed instructions to minimize user errors and ensure consistency across all tests.
Question: Are your products approved or certified for use in my country?
Answer: Our products are manufactured in accordance with international quality standards and are certified for use in multiple markets. We can provide the necessary regulatory documentation (e.g., CE) depending on your country’s requirements. Please contact us to confirm specific regulatory details for your region.
Question: What is the pricing for bulk orders? Are there any minimum order requirements?
Answer: We offer competitive pricing for bulk orders. Minimum order quantities (MOQs) vary by product, and we can provide customized quotes based on your needs and order volume. Contact us directly to discuss pricing based on your specific order requirements.
Visit Us
Address:
Block A, Building 3, No. 8, Xiyuan 9th Road, Xihu District, Hangzhou, Zhejiang, 310030 P.R. China
