{"id":5285,"date":"2025-10-13T07:41:06","date_gmt":"2025-10-13T07:41:06","guid":{"rendered":"https:\/\/itgen.com\/?page_id=5285"},"modified":"2025-11-12T05:57:48","modified_gmt":"2025-11-12T05:57:48","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/itgen.com\/th\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5285\" class=\"elementor elementor-5285\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0982edb e-flex e-con-boxed e-con e-parent\" data-id=\"0982edb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b712df4 elementor-widget elementor-widget-heading\" data-id=\"b712df4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN &amp; REFUND \n<br>POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77c8070 elementor-widget elementor-widget-text-editor\" data-id=\"77c8070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ITGen is dedicated to ensuring customer satisfaction. If our products don\u2019t meet your expectations, you can easily return them within thirty (30) days for a refund. You only need to cover the cost of return shipping.\u00a0\u00a0If you are not entirely happy with your purchase, we&#8217;re here to help.<\/p><h2 class=\"p1\"><b>1. Returns<\/b><\/h2><p class=\"p1\"><b>1.1 Return Eligibility<\/b><br \/>To be eligible for a return, your item must be:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Unused and in its original condition:<\/b>\u00a0The product must be in the same state as you received it, with original tags and packaging intact.<\/li><li class=\"li1\"><b>Within the return window:<\/b>\u00a0You have\u00a0<b>30 days<\/b>\u00a0from the date of receiving your item to initiate a return.<\/li><li class=\"li1\"><b>Accompanied by proof of purchase:<\/b>\u00a0Please have your order number or receipt ready.<\/li><\/ul><p class=\"p1\"><b>1.2 Non-returnable Items<\/b><br \/>For the health and safety of all pets, the following items cannot be returned due to their nature:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Opened or used consumable products:<\/b>\u00a0This includes, but is not limited to:<br \/><ul class=\"ul1\"><li class=\"li1\">Universal Probiotic Soft Chews for Cats &amp; Dogs<\/li><li class=\"li1\">Universal Digestive Enzyme Soft Chews for Cats &amp; Dogs<\/li><li class=\"li1\">Universal Glucosamine Chondroitin Soft Chews for Cats &amp; Dogs<\/li><li class=\"li1\">Pet Dental Water Additive<\/li><\/ul><\/li><li class=\"li1\"><b>Opened hygiene products:<\/b>\u00a0Such as Pet Wet Wipes and Pet Waterless Cleaning Gloves.<\/li><li class=\"li1\"><b>Chew toys and sticks that show signs of use:<\/b>\u00a0This includes the Coffee Wood Chew Stick and Loofah Chew Toy once they have been given to your pet.<\/li><\/ul><p class=\"p1\"><b>1.3 How to Initiate a Return<\/b><br \/>Please follow these steps to return an eligible item:<\/p><ol class=\"ol1\"><li class=\"li1\">Contact our customer service team at <a href=\"https:\/\/mailto:support@itgen.com\/th\/\"><b>return@itgen.com<\/b><\/a>\u00a0within the 30-day return period. Include your order number and the reason for the return.<\/li><li class=\"li1\">Our team will provide you with a Return Authorization and instructions on where to send your package.<\/li><li class=\"li1\">Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.<\/li><\/ol><h2 class=\"p1\"><b>2. Refunds<\/b><\/h2><p class=\"p1\"><b>2.1 Timing of Refunds<\/b><br \/>After your return is approved, a refund will be processed immediately. The time it takes for the refund to be credited to your original payment method may vary depending on your bank or credit card company, but typically takes\u00a0<b>5-10 business days<\/b>.<\/p><p class=\"p1\"><b>2.2 Refund Method<\/b><br \/>Refunds will be issued to the original method of payment used for the purchase.<\/p><p class=\"p1\"><b>2.3 Partial Refunds<\/b><br \/>Certain situations may only qualify for a partial refund, including:<\/p><ul class=\"ul1\"><li class=\"li1\">Items returned with signs of damage not due to our error.<\/li><li class=\"li1\">Items not in their original condition.<\/li><li class=\"li1\">Any item missing parts or components for reasons not due to our error.<\/li><\/ul><h2 class=\"p1\"><b>3. Exchanges<\/b><\/h2><p class=\"p1\">We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective item for the same product, please contact us at <a href=\"https:\/\/mailto:refund@itgen.com\/th\/\"><b>exchange<\/b><\/a><a title=\"refund@itgen.com\" href=\"https:\/\/mailto:refund@itgen.com\/th\/\"><b>@itgen.com<\/b><\/a>\u00a0with your order number and photos\/videos of the defect.<\/p><h2 class=\"p1\"><b>4. Shipping Costs<\/b><\/h2><p class=\"p1\">Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped) or a defective product. The cost of return shipping will be deducted from your refund if you choose a method that is more expensive than our standard shipping.<\/p><h2 class=\"p1\"><b>5. Questions?<\/b><\/h2><p class=\"p1\">If you have any questions about our Returns &amp; Refunds Policy, please don&#8217;t hesitate to contact us:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>\u0e2d\u0e35\u0e40\u0e21\u0e25:<\/b>\u00a0<a href=\"https:\/\/mailto:support@itgen.com\/th\/\">support@itgen.com<\/a><\/li><li class=\"li1\"><b>Business Hours:<\/b>\u00a09:00 AM &#8211; 6:00 PM (EST), Monday to Friday<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; REFUND POLICY ITGen is dedicated to ensuring customer satisfaction. If our products don\u2019t meet your expectations, you can easily return them within thirty (30) days for a refund. You only need to cover the cost of return shipping.\u00a0\u00a0If you are not entirely happy with your purchase, we&#8217;re here to help. 1. Returns 1.1 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5285","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/itgen.com\/th\/wp-json\/wp\/v2\/pages\/5285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itgen.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itgen.com\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itgen.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itgen.com\/th\/wp-json\/wp\/v2\/comments?post=5285"}],"version-history":[{"count":11,"href":"https:\/\/itgen.com\/th\/wp-json\/wp\/v2\/pages\/5285\/revisions"}],"predecessor-version":[{"id":5628,"href":"https:\/\/itgen.com\/th\/wp-json\/wp\/v2\/pages\/5285\/revisions\/5628"}],"wp:attachment":[{"href":"https:\/\/itgen.com\/th\/wp-json\/wp\/v2\/media?parent=5285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}